Subscription and cancellation policy
Operated by Ubora One Limited. Subscriptions pay for software features only — never for lottery tickets, entries or wagers.
1. What you buy
A subscription grants access to number-generation limits, analytics, saved combinations, alerts and other software features described on the pricing page. It never includes lottery tickets, lottery entries, wagers or any prize entitlement.
2. Billing and renewal
Paid plans renew automatically at the end of each billing period (monthly or annual) until cancelled. Prices are shown in US dollars and exclude any taxes your jurisdiction may add. You will be notified before any price change takes effect.
3. Upgrades and downgrades
Upgrades apply immediately and are pro-rated for the remainder of the current period. Downgrades apply at the start of the next billing period, so you keep the features you already paid for. Saved data is never deleted when you downgrade, although items beyond your new plan limit become read-only until you remove some or upgrade again.
4. Cancellation
You can cancel at any time from your billing settings, with no cancellation fee and no requirement to contact support. Access continues until the end of the period you have already paid for, after which the account reverts to the Free plan.
5. Refunds
Because access is granted instantly, payments are generally non-refundable once a billing period has started. We will review refund requests for duplicate charges, verified billing errors and failures of the service, and we honour any refund rights that apply under the consumer law of your jurisdiction. Email info@itechlab.app within 14 days of the charge.
6. Failed payments
If a renewal payment fails, we notify you and retry for a short grace period. Premium features pause if payment is not completed; your account and saved data remain intact.
7. Suspension
Ubora One Limited may suspend or end a subscription for misuse, automated scraping, resale of the service, fraudulent payments, or conduct that breaches the terms of use.
8. Questions
Contact info@itechlab.app or WhatsApp +234 904 830 3030. Support hours: Monday to Friday, 09:00-18:00 WAT.